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Mediations and Negotiations

1. Mediation (
   • Mediator.
   • Ensuring the quality of mediation.
   • Recourse to mediation.
   • Enforceability of agreements resulting from mediation.
   • Confidentiality of mediation.
   • Effect of mediation on limitation and prescription periods).
2. Alternative dispute resolution (
   • Access to ADR entities and ADR procedures.
   • Expertise, independence and impartiality.
   • Transparency.
   • Effectiveness.
   • Fairness.
   • Liberty.
   • Legality.
   • Consumer information.
   • Cooperation and exchanges of experience between ADR entities.
   • The role of competent authorities.
   • Alternative Dispute Resolution in European administrative law).
3. Online dispute resolution (
   • ODR PLATFORM.
   • Submission of a complaint.
   • Processing and transmission of a complaint.
   • Resolution of a dispute.
   • Consumer information).